Orchestrate the Future of Engagement

Configure reusable AI Agents, then launch focused voice, SMS, or email workflows from one workspace. Add knowledge grounding on Pro plans and above, apply configurable safety checks, and review post-conversation interaction intelligence.

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Chatter Genius workflow management dashboard

Chatter Genius conversation insights dashboard

Chatter Genius conversation analytics graphs

Chatter Genius conversation transcript with AI analysis

Built on Enterprise Infrastructure

One Workspace for AI Agent Operations

Chatter Genius brings agent configuration, single-channel workflow operations, configurable safety checks, and post-conversation interaction intelligence into one workspace. Reuse the same agent configuration across voice, SMS, or email workflows, with knowledge bases available on Pro plans and above.

Review Interaction Intelligence

After a conversation completes, the analytics pipeline can enrich it with signals such as sentiment, emotion, intent, frustration, estimated CSAT, summaries, quality assessments, and guardrail outcomes. Availability can vary by input, language, confidence, and processing health.

Single-Channel Workflow Control

Create, launch, and monitor focused workflows for voice, SMS, or email from one command center. Reuse agent configuration across channels while each workflow and conversation remains channel-specific.

Integrated Safety Rails

Apply configurable safety checks across supported conversation paths, including deterministic PII and MNPI patterns, topic rules, moderation, opt-out handling, and disengagement detection. Enforcement depends on channel, configuration, and available classifiers.

Configure Reusable AI Agents

Define each agent's role, objectives, tone, language, and supported channels once, then reuse that configuration across workflows. On Pro plans and above, attach a per-agent knowledge base built from approved documents and configure supported guardrails.

Flexible LLM Integration

Use the platform-managed OpenAI configuration or connect your own supported provider: OpenAI, Azure OpenAI, Google Gemini, Anthropic Claude, or a custom OpenAI-compatible endpoint. AWS Bedrock support is planned and marked as coming soon.

Why Chatter Genius Is Built Differently

Bring reusable agent configuration, focused channel workflows, configurable safeguards, and post-conversation intelligence into a single operational workspace.

Reusable Agent Configuration

Start from an industry-oriented agent template, then refine the role, objectives, tone, language, channel settings, and supported safety controls for your use case. Reuse that agent configuration when creating new workflows.

Industry-Oriented Starting Points
Reusable Agent Configuration
Voice, SMS, or Email Workflows

Explore Agent Workflows

Focused Channel Experiences

Launch a voice, SMS, or email workflow with an agent configured for that channel and use case. Voice uses supported realtime models; SMS and email maintain conversation state within their own channel-specific threads.

Realtime Voice Conversations
Threaded SMS Conversations
Inbound and Outbound Email

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Post-Conversation Interaction Intelligence

Once processing completes, review available sentiment, emotion, intent, frustration, estimated CSAT, quality, summary, and guardrail signals. Confidence and processing-health indicators help teams interpret results responsibly.

Sentiment, Emotion & Intent Signals
Estimated CSAT & Quality Assessments
Summaries & Guardrail Outcomes

View Interaction Intelligence

Launch Focused Workflows

Choose one channel—voice, SMS, or email—then define a recipient, timing, and the reusable agent configuration that will handle the interaction. Monitor each workflow's lifecycle from the command center.

Voice, SMS, or Email per Workflow
Scheduled Launch & Lifecycle Tracking

Review Conversations with More Context

Post-conversation processing can generate summaries, pros-and-cons, actionable insights, estimated CSAT, and agent-quality assessments for completed interactions. Results appear after asynchronous processing and include health signals when enrichment is degraded or unavailable.

Post-Conversation Summaries
Estimated CSAT & Quality Signals

Manage Agents and Capacity

Provision active agents, reuse their configurations across workflows, and review plan capacity and communication usage for calls, voice minutes, and initial outbound SMS and email workflow sends. Knowledge-base access is available on Pro plans and above, with supported controls scoped to the current application.

Agent & Workflow Operations
Plan Capacity & Communication Usage